Qs School is bound by the law on privacy legislation Privacy ACT 1988. Qs School reserves the right to explain the terms of this policy.
Qs School supports the Australian Privacy Principles for handling personal information. Qs School can collect information about students and parents and/or guardians before, during and after the course of a student’s enrolment at the School; as well as that of job applicants, staff members, volunteers and contractors.
The purposes for which the School collects, holds, uses and discloses personal information include:
· Assessing a student’s application for enrolment
· Keeping parents/guardians informed about their child ’s education
· Look after the educational needs, safety, care and wellbeing of its
· Satisfying the School’s legal obligations and duty of care to its students
· Assist with the general educational and administrative purposes of the School
· Assess and if appropriate engage persons as employees, volunteers or contractors.
Collection of personal information
The School will generally collect personal information held about an individual on forms completed by parents/guardians or students, and through online forms, face-to-face meetings and interviews, telephone calls, etc.
The School will also collect personal information from job applicants, volunteers and contractors who seek to be involved with the School. Information about these persons may also be obtained from referees, or other organisations for whom they have worked.
The kinds of personal information that the School collects and holds includes:
· student information such as date of birth, identity documents, photographs, health information, study records, academic results and performance
· phone and email contact details and addresses
· employment history, qualifications, police records, references.
Personal information provided by other people
In some circumstances the School may be provided with personal information about an individual from a third party; e.g., a report provided by a medical professional or a reference from another school or organisation.
How will the school use the personal information
The School’s main purpose in collecting personal information is to enable it to provide schooling for each student. The School may use the personal information of students and parents in the following ways:
· To keep parents informed about matters related to their child’s schooling, through correspondence, e-letters, and online reports;
· For day-to-day administration;
· To ensure students’ educational, social and medical well-being;
· To satisfy the School’s legal obligations and allow it to discharge its duty of care to its students and staff.
Qs School understands an individual’s right to keep his or her personal information private, and is committed to protecting and maintaining the privacy, accuracy and security of personal information.
To whom might the school disclose personal information
The School may disclose personal information, including sensitive information, held about an individual to:
· Another school, as required with the person’s authorisation;
· Government departments with official authorisation;
· Medical practitioners in emergency situations;
· Service providers to the School, including co-operation programs;
· Recipients of School publications; e.g., e-letters and the School website;
· Parents; in the case of teachers – the Victorian Institute of Teaching;
· Any other agencies specifically authorised by a parent or guardian
Personal information about students will usually be collected from their parents/guardians although there may be times when the School will also collect such information directly from the students themselves. The School will usually disclose personal information about its students to their parents/guardians. However, there may be occasions when it is appropriate that access to and disclosure of such information to parents/guardians, and even to the students themselves, should be lawfully denied.
How will the school treat sensitive information
Sensitive information means information relating to a person’s racial or ethnic origin, political opinions, religion, trade union or other professional or trade association membership, sexual preferences, criminal record, and health information. Unless authorised, or it is allowed by law, sensitive information will be used and disclosed only for the purpose for which it was provided, or for a directly related secondary purpose.
Management and security of personal information.
The School has steps in place to protect the personal information it holds, including passworded access rights to computerised records.
Failure to provide information
If the information the School requests is not provided the main consequences may be that the School cannot enrol or continue to enrol a student, or employ or continue to employ a staff member, volunteer or contractor, or allow a student to participate in a school activity or to provide or allow services to be provided to the student.
Access to personal information
A person may request access to personal information that the School holds about him or her and the School will respond within a reasonable time.
The School will take reasonable steps to ensure that all personal information held by it is up to date, complete, relevant, not misleading and accurate. A person may ask for their personal information to be corrected if it is inaccurate.
The personal information of an unsuccessful job applicant, volunteer or contractor will be destroyed unless the School is given consent to the information being held for future positions that might arise.
In some circumstances it may be lawful for the School to refuse a person to have access to the personal information the School holds about them.
Requests to access or correct information the School holds about an individual or a child should be sent to the campus office of related Qs School campus.
A person may make a complaint to the School if he or she considers that the School has interfered with his or her privacy because of an alleged breach of the Australian Privacy Principles.
The procedure to make a complaint is:
For more information about the way the School manages the personal information it holds, please contact Qs School by following email address: Director@QsSchoolGroup.com.au.
Further information on privacy legislation may be obtained by contacting the office of the Federal Privacy Commissioner. See the website: www.oaic.gov.au.
Effective from: 20th June 2020
Qs School Cancellation and Refund Policy
Course amendment and cancellation by the School:
Customer rights for amending or cancelling an enrolment:
Update: Ver 20201121
Effective from: 21 November 2020
Qs School Payment Policy
Methods of payment:
The parent/guardian may pay the tuition fee and teaching material fee using one of the following methods:
Fees on payments:
Payments in advance:
Details of Enrolment and Payment Policies may vary from campus to campus. Please obtain the relevant details from the specific campus before enrolling and making a payment.
Update: Ver 20201121
Effective from: 21 November 2020