Policy

Qs School Privacy Policy

Preamble

Qs School is bound by the law on privacy legislation Privacy ACT 1988. Qs School reserves the right to explain the terms of this policy.

Policy

Qs School supports the Australian Privacy Principles for handling personal information. Qs School can collect information about students and parents and/or guardians before, during and after the course of a student’s enrolment at the School; as well as that of job applicants, staff members, volunteers and contractors.

The purposes for which the School collects, holds, uses and discloses personal information include:

· Assessing a student’s application for enrolment

· Keeping parents/guardians informed about their child ’s education

· Look after the educational needs, safety, care and wellbeing of its

· Satisfying the School’s legal obligations and duty of care to its students

· Assist with the general educational and administrative purposes of the School

· Assess and if appropriate engage persons as employees, volunteers or contractors.

Collection of personal information

The School will generally collect personal information held about an individual on forms completed by parents/guardians or students, and through online forms, face-to-face meetings and interviews, telephone calls, etc.

The School will also collect personal information from job applicants, volunteers and contractors who seek to be involved with the School. Information about these persons may also be obtained from referees, or other organisations for whom they have worked.

The kinds of personal information that the School collects and holds includes:

· student information such as date of birth, identity documents, photographs, health information, study records, academic results and performance

· phone and email contact details and addresses

· employment history, qualifications, police records, references.

Personal information provided by other people

In some circumstances the School may be provided with personal information about an individual from a third party; e.g., a report provided by a medical professional or a reference from another school or organisation.

How will the school use the personal information

The School’s main purpose in collecting personal information is to enable it to provide schooling for each student. The School may use the personal information of students and parents in the following ways:

· To keep parents informed about matters related to their child’s schooling, through correspondence, e-letters, and online reports;

· For day-to-day administration;

· To ensure students’ educational, social and medical well-being;

· To satisfy the School’s legal obligations and allow it to discharge its duty of care to its students and staff.

Qs School understands an individual’s right to keep his or her personal information private, and is committed to protecting and maintaining the privacy, accuracy and security of personal information.

To whom might the school disclose personal information

The School may disclose personal information, including sensitive information, held about an individual to:

· Another school, as required with the person’s authorisation;

· Government departments with official authorisation;

· Medical practitioners in emergency situations;

· Service providers to the School, including co-operation programs;

· Recipients of School publications; e.g., e-letters and the School website;

· Parents; in the case of teachers – the Victorian Institute of Teaching;

and

· Any other agencies specifically authorised by a parent or guardian

Personal information about students will usually be collected from their parents/guardians although there may be times when the School will also collect such information directly from the students themselves. The School will usually disclose personal information about its students to their parents/guardians. However, there may be occasions when it is appropriate that access to and disclosure of such information to parents/guardians, and even to the students themselves, should be lawfully denied.

How will the school treat sensitive information

Sensitive information means information relating to a person’s racial or ethnic origin, political opinions, religion, trade union or other professional or trade association membership, sexual preferences, criminal record, and health information. Unless authorised, or it is allowed by law, sensitive information will be used and disclosed only for the purpose for which it was provided, or for a directly related secondary purpose.

Management and security of personal information.

The School has steps in place to protect the personal information it holds, including passworded access rights to computerised records.

Failure to provide information

If the information the School requests is not provided the main consequences may be that the School cannot enrol or continue to enrol a student, or employ or continue to employ a staff member, volunteer or contractor, or allow a student to participate in a school activity or to provide or allow services to be provided to the student.

Access to personal information

A person may request access to personal information that the School holds about him or her and the School will respond within a reasonable time.

The School will take reasonable steps to ensure that all personal information held by it is up to date, complete, relevant, not misleading and accurate. A person may ask for their personal information to be corrected if it is inaccurate.

The personal information of an unsuccessful job applicant, volunteer or contractor will be destroyed unless the School is given consent to the information being held for future positions that might arise.

In some circumstances it may be lawful for the School to refuse a person to have access to the personal information the School holds about them.

Requests to access or correct information the School holds about an individual or a child should be sent to the campus office of related Qs School campus.

Complaints

A person may make a complaint to the School if he or she considers that the School has interfered with his or her privacy because of an alleged breach of the Australian Privacy Principles.

The procedure to make a complaint is:

the complaint is to be in writing and must be forwarded to: Directors, Qs School, 18 Ellingworth Parade, Box Hill, Victoria 3128 .
the complaint must specify the details of the alleged breach
the Director or other person to whom the task is delegated, will consider the complaint and make a determination within 45 days and will inform the complainant of the outcome in writing
if the Director determines that there has been a breach of the Australian Privacy Principles by the School he will advise the relevant persons at the School in writing of any action required to remedy the breach and if the breach is not remedied within 30 days the Director is to be informed
the School will maintain a record of all complaints and determinations and of the action taken to remedy any breach.

For more information about the way the School manages the personal information it holds, please contact Qs School by following email address: Director@QsSchoolGroup.com.au.

Further information on privacy legislation may be obtained by contacting the office of the Federal Privacy Commissioner. See the website: www.oaic.gov.au.

Update: Ver 20200620
Effective from: 20^th June 2020

Qs School Cancellation and Refund Policy

Course amendment and cancellation by the School:

A Qs School campus may cancel a course, a class or a program before it starts. If this unfortunate situation happens, an email or another form of contact will be made to the parents/guardians directly. A full refund will be given.

A Qs School campus may amend the time, contents, and length of a course, class or program before it starts. If this unfortunate situation happens, an email or another form of contact will be made to the parents/guardians directly with a solution. If the alternative cannot be matched with students’ needs, a full refund will be given.

During a situation that not under the control of Qs School, such as the COVID-19 pandemic, if Qs School has to change from face-to-face education to online education, no refund will be given.

Customer rights for amending or cancelling an enrolment:

For new students, parents/guardians can complete an online form for a free entrance test, and then book a free consultation with the customer’s selected campus. The consultation can be face-to-face, by video call or by voice call. A consultant will discuss with the family of the entrance test result and also all other related course information. The customer can cancel their enrolment at this stage without any obligation.

For re-enrolling students, parents/guardians can decide to cancel the enrolment before making the payment. The courses and programs in student’s “My Order” will be deleted without any obligation.

During the first two weeks of each school term, the customer has one chance to swap to a different class or study Level permanently, subject to seat/position availability. This allows every student to have the best opportunity to obtain the best possible learning results. Charges on any fee differences will apply.

Qs School offers a “72-hour cooling-off period” from the payment time for any courses and/or curriculum that haven’t yet started. Cancellation/Refund/Credit Application should be applied for at https://jinshuju.net/f/vypVvd. A $55 administration fee (including GST) will be charged for refund processing. No early withdrawals will be accepted, and no refunds or credit will be given after this cooling-off period.
Qs School reserves the right to explain the terms of this policy.
Qs School abides by Australian Consumer Law.

Update: Ver 20201121
Effective from: 21 November 2020

Qs School Payment Policy

Methods of payment:

The parent/guardian may pay the tuition fee and teaching material fee using one of the following methods:

By using National Australia Bank’s online secure payment system with a card with Visa or MasterCard symbols;
By cash in a Qs School campus (subject to health and safety restrictions);
By a Cheque (valid for enrolment after the fund cleared only);
By an Australian Bank-issued Debit, Visa or MasterCard paying through an EFTPOS facility in a Qs School campus;
By an UnionPay card paying through an EFTPOS facility in a Qs School campus.

Fees on payments:

Qs School does not charge any administration fee on enrolment payment processing;
There is no fee for paying by cheques and cash;
Bank Charges on payment processing for paying through EFTPOS facilities are clearly displayed on the bank transaction receipt. This is a bank charge and the customer will bear this cost;
The nab secured payment system charges transaction fee and Credit Card fee when customers make online payments. This will be clearly displayed, and the customer will bear this cost (for 2021 Term 1 enrolment, Qs School bears the bank’s charges and families are paying online without bank’s charges).

Course confirmation:

Once the online payment has been completed and the funds cleared, a Tax Invoice will be sent to the parent/guardian’s registered email address with the student’s enrolment details. If payment happens over the counter, a Tax Invoice will be sent to the parent/guardian’s registered email address with the student’s enrolment details. Parents can also require a copy of the receipt on the spot.

Student seat/position will not be confirmed until the full payment cleared at Qs School’s bank account.

The Student Number is a very important piece of information. Please bring this number to the campus when accessing the course. It links your classroom and online school resources together.

Payments in advance:

All courses enrolled in at a Qs School campus are based on a Qs School Term or a Semester basis. Enrolment and payment start several weeks before the new Term starts. Qs School will inform parents/guardians of the enrolments by email and/or other contact methods.

Qs School reserves the right to explain the terms of this policy.
Qs School abides by Australian Consumer Law.

Details of Enrolment and Payment Policies may vary from campus to campus. Please obtain the relevant details from the specific campus before enrolling and making a payment.

Update: Ver 20201121
Effective from: 21 November 2020

Regarding the specific implementation of 2022 Term 2 offline classes:

1. Classroom ventilation: we will install air purifiers in each classroom to increase protection for students’ health.
2. Classroom capacity: offline classes will enrol students at 80% of the regular classroom capacity.
3. Masks: All offline students (except those with medical exemptions) are required to wear masks on campus.
4. Teaching materials distribution: we will continue to use contactless courier or postal delivery. We only accept street addresses, not PO Boxes.
5. Vaccination: we will follow the government's requirements to public schools.
6. Health status: students will need to take a temperature test when they enter the campus. If students have symptoms such as fever, suspected cold, or are in an isolating situation required by the government, they will not be allowed to go to the campus for classes until their symptoms completely disappear and produce a negative PCR or RAT test result. During that period, students may temporarily transfer to online classes.
7. Teaching continuity: whenever a teacher must be isolated, we will first of all try to arrange a substitute teacher or a tutor to teach; if a large number of teachers are unable to teach, and there are no ways to arrange substitute teachers, teachers will be asked to teach through the video screen, and students will remain in the classroom.
8. Customer service: in order to ensure the health of students and teachers, course consultation and customer service will continue to be online. Parents should not enter the campus during class hours. Customer service personnel are divided into two groups, A and B. Only necessary services for students and teachers are reserved in the campus, while offline services are not provided for parents.
9. Force Majeure: If there is a serious recurrence of the epidemic or the government’s restriction order, we may change all offline classes to online as a last resort. In case this situation occurred, no cancellation, no credit, no credit will be offered.
10. Enrolment: parents who fully meet and accept the above terms and conditions are welcome to enrol your child (children) to the offline classes through the parent portal of Qs School website. Due to the limitations on classroom capacity, please pay attention to the enrolment information. Students who are currently enrolled should use the priority period to complete their enrolment by this Friday. Parents with different situations and needs should choose online classes or other training institutions.

Thank you for your continued support and understanding.

关于2022 Term 2 线下课的具体实施：

教室通风：我们会给每个教室安装空气净化器，在尽可能的情况下减少健康隐患。
教室容量：线下班按教室容量的80%招生。
口罩：全部线下班学生（医学豁免者除外）在校区内需要配戴口罩。
教材发放：继续采用无接触快递或邮政投递，只接受街道地址，不接受PO Box。
疫苗接种：按政府对公校的统一要求执行。
健康状况：进校区需接受体温检测，凡有发烧或疑似感冒等症状，在症状完全消失并且新冠检测结果呈阴性前，不可以到校区上课，可以临时转到线上班。
老师保障：凡老师出现必须隔离的情况，首先是尽量安排代课老师或Tutor上课；如果出现大量老师不能上课，没有办法安排代课老师的情况，会请老师通过视屏上课（学生保留在教室）。
客服：为确保学生和老师的健康，课程咨询和客服继续保持线上模式，家长在上课时间请勿进入校区。客服人员分为A、B组，校区内只保留对学生和老师的必要服务，不对家长提供线下服务。
不可抗力：只有在出现疫情的严重反复或政府的限制令的情况时，线下班才会不得已转为线上，此时将无法提供退课、退费服务。
报名注册：请完全符合和接受以上条款的家长通过Qs网校家长端完成线下班无接触报名和交费。由于教室容量的限制，请关注报名信息，在校学生请使用优先功能，尽快完成报名注册。请有任何不同情况和需求的家长选择线上班或其它培训机构。

谢谢大家的一贯支持和理解。